Help Center

Profile and Preferences

You can manage the basics of your profile and information and account accessibility via your account profile settings. The image, name, and email address used here are visible across all workspaces you are a member of.

Profile Image

We recommend uploading a profile image to be used throughout the app. This image will represent you in reports, the member sidebar, and in the app header. It will be used to help identify your account and is also the image that will be displayed within a team if you are part of one.

Images should be at least 128px in each direction and under 5MB. We'll automatically center-crop the image to a square and resize it, but we suggest uploading a square image to begin with to ensure the crop is to your liking.

If no profile image is uploaded, your first two initials and a colored background will be shown instead.

Password

Your password must be a minimum of eight characters in length and include at least one number and one capital letter. For security purposes, we strongly suggest you have a unique password used only for HourStack. We will check the requested password against known credential leaks to ensure you aren't using a known compromised username/password combination.

Preferences

  • Time Zone: The time zone you select determines the "current day" on the calendar. In order to ensure accurate reporting, keep in mind that timers can only be run on the current day, and not the day after, or the day before.
  • Start of Week: This setting determines the day of the week your calendar starts. Choose any day.
  • Date Format: This setting determines the format dates will be shown in; MM-DD-YYYY or DD/MM/YYYY.
  • Time Format: Either 12-hour or 24-hour so you can set your task start times in a format that you regularly use. This setting will also apply to start times on template tasks and integration tasks as well.
  • Duration Format: Either timestamp (1:30) or decimal (1.5). This setting will be applied to all time durations within the app from the calendar to reporting. Note that exports will be in decimal format as it's quite difficult to work with timestamp format in Google Sheets and Excel.
  • Appearance: By default we'll match your system setting for dark or light mode, but you can choose to always use dark mode or always use light mode here as well.

Delete Your Account

Deleting your account is non-reversible. Your access will be removed for all workspaces and all of your data—including tasks, reports, integrations, etc. will be permanently deleted.

If you are the only owner of a workspace with multiple members, you'll need to delete that workspace or transfer ownership to another member prior to deleting your user account.

Any personal workspaces will be automatically deleted.

After clicking "Delete my account" you will be required to confirm once more that you would like to delete your account. Again, please note that this is not reversible.

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