Privacy Policy

HourStack is committed to protecting the privacy of those who visit our Website and use the HourStack Service. We have created this Privacy Policy to explain and be fully transparent on how we collect data, what data is collected, and how we use that data.

Last updated: December 18, 2019

General

This Privacy Policy explains in detail how HourStack LLC collects and treats information about its users and shows how it complies with the General Data Protection Regulation (GDPR) which came into effect on May 25, 2018. HourStack LLC is the data controller for the processing of personal data of its users.

If you download, save, install, use, access, attempt to use or access any of HourStack LLC's applications, or connect to or integrate another service with HourStack you will be deemed to have agreed to the terms set out in this Privacy Policy.

Data We Collect

The data we collect is used only to improve the quality of the HourStack Website and the Service, to communicate information about the Service, for research, and to contact you about your account when necessary. We do not share this data with other companies or organizations for commercial purposes and it will not be sold.

1. Data You Provide. When you sign up to the Service we collect the following pieces of personal data:

  • Your email address, so we can contact you
  • Your full name, so we can identify you
  • A password, which is encrypted and not visible to us
  • A photo or avatar, which also helps identify you
  • Your telephone number, so we can contact you

After initially signing up to the Service you are optionally able to provide other information to us, for example your company billing address and company VAT number. We use a third-party intermediary to process credit cards and we do not store credit card information.

2. Data From Using the Service or Website. When you use the Service or Website we automatically store certain pieces of information, again to help improve the quality of the Service and to help us assist you with using the Service. We may collect the following pieces of data:

  • Your IP address
  • Your general location
  • Publicly available social media accounts based on your email address
  • What website you came from before you visited ours
  • Basic information on your browser, computer and/or device

3. Cookies. The information described above is stored in the form of a "cookie" or similar file. Cookies are small pieces of information stored on your hard drive, not on the Service or Website.

We use cookies to help you navigate the Website and the Service as easily as possible, and to remember information about your current session. You must enable cookies on your web browser to use the Service and you can delete these cookies at any time. You can also choose to block cookies if you wish, but in doing so the Service may not function properly.

4. Third Party Cookies. We use certain other third party services to assist with improvement of the Website and Service, for example analytic tools, and tools for maintaining the Service. These services may use third party cookies which are not covered by our Privacy Policy as we do not have access or control over these cookies.

These third party services we use may include:

  • Google Analytics - Analytics platform - https://www.google.com/analytics
  • Google Adwords - Advertising tracking - https://adwords.google.com
  • Intercom - Live chat - https://www.intercom.com
  • Profitwell - Subscription analytics - https://www.profitwell.com
  • Stripe - Payment processing - https://stripe.com
  • Woopra - Analytics platform - https://www.woopra.com

How We Use Your Data

We use the data that is collected to improve the Service and to better assist you when you are using the Service. Specifically, the data collected helps with the following:

  • Creating your account
  • Billing for your account
  • Providing customer support
  • Understanding your needs and interests

We may occasionally send out promotional newsletter emails which inform you about new features or changes to the Service. We may also send out notification emails with important information about your account. You can opt-out of these promotional newsletters and email notifications at any time by clicking the Unsubscribe link at the bottom of the email.

Security and Storage

The HourStack Website and Service has industry standard security measures in place to protect the loss, misuse, and alteration of the information under our control. While there is no such thing as "perfect security" on the Internet, we will take all reasonable steps to insure the safety of your information.

These steps include:

  • Using Secure Socket Layer Technology (SSL) to encrypt all data that is transmitted using the Website and the Service, the same technology used by banks. All attempts to use the Website or connect to the Service outside of this secure HTTPS protocol are redirected.
  • Investing heavily in technology that ensures the reliability of the Website and Service by providing protection against DDoS attacks and active monitoring for uptime.
  • Utilizing a global network of 151+ data centers for intelligent routing of traffic based on geometric location which eliminates latency, minimizes requests to servers, and provides fast access for users across the globe.
  • Providing a world-class firewall which filters and blocks bad traffic, bots, crawlers and malicious attacks.
  • Making regular backups of customer data using multiple backup systems. Our backups are retained securely for one week, after which they are destroyed.
  • Ensuring access to customer data from employees of HourStack is strictly controlled.

Ownership and Transfer of Data

You retain all rights of ownership to the data you have stored on the Website and the Service. We will not sell or share this data with any third-parties or use this data to compete with you or advertise to your clients. We may provide access to this data when required by law, or when necessary in order to perform HourStack LLC's obligations under the Privacy Policy, or its statutory obligations, or to exercise its legal rights, or defend against claims or other process.

Updating Your Data

If you would like access to your data or would like us to delete the data you provided to us, you can email us at support@hourstack.io and we will respond to your request within 30 days. We retain your data for as long as your account is active, as needed to provide the Service to you, and as necessary to comply with our legal obligations and resolve disputes.

Changes to Privacy Policy

We may make amendments or repeal this Privacy Policy at any time. If the revisions to the Privacy Policy include a significant change to the way your data is treated, HourStack LLC will notify its users of the fact that the Privacy Policy has been updated by sending an email to the email address associated with their user account.

Contacting Us

If you have any questions about this Privacy Policy or your dealings with the HourStack Website and Service, you can contact us at support@hourstack.io.